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Conditions of Entry
How do I book a ticket?
You can book a ticket by using one of the following options…
Ticketek Box Office HoursThe WIN Entertainment Centre's Ticketek Box Office is located inside the venue's main entrance doors on the Corner of Crown and Harbour Streets, Wollongong. Regular box office hours are Monday to Friday, 9.00am to 2.00pm and 3.00pm to 5.00pm daily. Do we have seats and parking for people with a disability?Accessible seating is available on request from the WEC Ticketek Box Office along with limited accessible parking for patrons with a disability who arrive by car. Please discuss your needs with our staff before booking your ticket. Patrons who have trouble climbing stairs, who are elderly, or have an aversion to height should be aware that the concourse seating requires the climbing of stairs. Relocation on the day may not be possible so please be careful when requesting seating and please ask the venues Ticketek Box Office staff for seating which will suit your needs. For more information on accessible facilities, including assistive listening devices or the booking of wheelchair seating spaces and companion seats - please call our Ticketek Box Office between Monday to Friday, 9.00am to 2.00pm or 3.00pm to 5.00pm on 02 4220 2884. Ticket Purchase WarningTickets may not, without the prior written consent of Ticketek and the seller, be resold or offered for resale at a premium (including via on-line auction sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services, either by the original purchaser or any subsequent bearer. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the bearer of the ticket may be refused admission.
WARNING - UNAUTHORISED OPERATORS: Patrons purchasing
tickets to shows at the WIN Sports & Entertainment Centres are warned
not to buy tickets from unauthorised operators. Of late, we have
been made aware that people are paying excessively inflated prices for
tickets to our events through unauthorised outlets. Please refrain
from purchasing through such organisations, as neither the WSEC, the
Promoters nor Ticketek are able to assist you or make good any promises
that have been made to you by such organisations. Scalping WarningThe resale of tickets in certain circumstances is governed by ticket sales legislation and may attract criminal penalties. Will I be charged a booking fee?Most ticket prices include booking fees however there are times when the booking fee is added to the face value of the ticket price. Transaction fees may also apply for internet and phone bookings. Will my tickets be posted to me?Tickets booked with Ticketek (by telephone or via the internet) cannot be posted. Patrons who nominate to collect their tickets from the venue can do so from the Ticketek Box Office located at our venue at anytime before the event or when you arrive at the venue on the event day. The Ticketek Box Office located at the WIN Entertainment Centre is open from Monday to Friday, between 9.00am and 2.00pm and between 3.00pm to 5.00pm daily. The cardholder must be present and produce their credit card, photo ID, the Ticketek receipt number and sign for the tickets before they can be released. How do I get to the WIN Sports & Entertainment Centres?The WIN Sports & Entertainment Centres is located on the corner of Harbour and Crown Streets, Wollongong. A car park is available only on event days and is located in Stewart Street East which is about a block walking distance from the venue. Parking is also availabile in Burelli Street East, free of charge, on weekends and on weekdays from 4.30pm. The Wollongong train station is a 10 to 15 minute walk from the venue. Some local buses stop and pick up from the Harbour Street side of the venue. Which entrance do I use?The WIN Entertainment Centre has three (3) main public entrances. These are located in Harbour Street, on the corner of Harbour and Crown Streets and opposite Lang Park near the Five Islands Brewing Company. Your ticket will indicate which door number you should enter the main auditorium by. These doors are located around the foyer system of the venue. If you are going to WIN Stadium, Gate A, B and C are located on Harbour Street and Gate D is located on the beach side of WIN Stadium. Patrons using Gate D should walk around the WIN Entertainment Centre via Crown Street. There is a No Pass Out policy in place at both the WIN Entertainment Centre and WIN Stadium. What should I bring with me?Patrons are advised to bring the least amount of belongings as possible. Small bags are permitted but may be subject to a bag search and, at some events, may be removed from standing floor ticket holders for collection after the show. No video or digital cameras and/ or recording devices are permitted in either of the venues. Professional cameras with a zoom or detachable lens are also not permitted. At certain events, the promoter may request a ban on all photography and signs to this effect will be displayed at all foyer doors being used for patron admission. No commercial food or drink is permitted in the WIN Entertainment Centre or WIN Stadium and at times other items such as rescue flares and non approved national flags will also be banned. Can I bring a pram or stroller into the venue?
Due to Access and Evacuation requirements, the WSEC has a policy that no
items such as prams, strollers or push chairs can be left in the access
ways of the WEC or the Stadium, during an event. Can we use Cameras at an event at the WIN Entertainment Centre?For most events, cameras are not allowed particularly cameras with what are termed long lenses or professional lenses. Sometimes an announcement will be made before the show advising that no photography is allowed. Please respect the wishes of the performers, it may not only be the performers affected by the flash, but patrons too. The venue will have signage at the door advising if cameras are allowed. If venue staff ask you not to take a photo, please adhere to the request. What can I buy at the venues?At most events a variety of hot and cold food will be available for purchase by the public. On most events the catering outlets open to the public when the foyer doors are open to the main auditorium, which in most cases is an hour before the scheduled start of the event. At WIN Stadium, the public catering outlets are open when gates are open to the general public. The venues practice the Responsible Service of Alcohol. Merchandise for events at the WIN Entertainment Centre is generally available opposite Door 1 and or Door 5. What should I do if I have a problem on the night?Any problems should be reported immediately to one of the venue’s ushers, security personnel or the Ticketek Box Office. They will either try and solve the problem or if necessary notify venue management. Please note that concourse seating is steep and are not advised for the elderly, infirm, disabled, people with a physical difficulty or those with an aversion to heights. f any of these apply please do not purchase seats in the concourse level as relocation on the night may not be possible. What do I do if I have lost something?If you have lost an item and it has been handed in, it will be given to our security personnel and placed in a lost property area. Please call Centre Management on 02 4220 2800 to re-claim your item. We hope you enjoy your visit to the WIN Sports & Entertainment Centres |
